Managed print services providers can be a great way to reduce the cost of printing and save you time. However, you must do your research before choosing one for your business. 7 questions will help you evaluate potential providers and make an informed decision. These seven questions are:
-What does your company specialise in?
-Do you have certifications or licensing?
-How long has the company been around?
-What is the company’s customer service rating?
-Can I speak to someone about my account?
-Are prices negotiable on services or products offered by the company?
-What is the turnaround time for orders?
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What do these questions mean?
-What does your company specialise in?
The first question to ask is what the print management company specialises in. If you’re looking for a copier, but they only offer printers or MFPs that are not networked, then there won’t be any point for them to manage it if it doesn’t have Wi-Fi capabilities. You want someone who can provide all of these things and more. They should also help set up everything on day one to don’t need an IT specialist – even though this would likely come with some fee.
-Do you have certifications or licensing?
This will show how committed the provider is when it comes to providing quality services. You want someone who has taken the time to earn a certification and license or is at least willing to do so.
-How long has the company been around?
The provider should have been around for at least five years. This will show you how long they’ve provided these services and the type of experience that comes with it.
-What is the company’s customer service rating?
The provider should have at least a 7 out of 7-star rating. The lower this number, the more likely you will need to spend time on the phone with them or sending emails back and forth for help – which can be frustrating.
-Can I speak to someone about my account?
When it comes down to choosing your new print services provider, ask if you can talk in person or over the phone directly with someone who has access to your account so that they can answer any questions right away and make sure all expectations are met. You want an easy process without having anything delayed; otherwise, you could run into some issues as soon as day one starts without even knowing it.
-Are prices negotiable on services or products offered by the company?
It’s always nice if there are options – even just in this one area! Many companies will offer price breaks based upon how much printing you do with them; some will also consider how many people work for your company.
-What is the turnaround time for orders?
If you need something ASAP, it’s essential to know how long it will take them to process and deliver what you’ve ordered. Some companies can fulfil a rush order within 24 hours, while others may take seven days or more, depending on when they receive the request. If this information isn’t readily available, try contacting customer service so that they’re able to help schedule an event in advance if needed! It takes only a few minutes of their time but could save lots of valuable time and headaches down the road.
Why are these questions important?
-Evaluating the turnaround time for orders can help you determine if they are your best option in a pinch.
-Knowing how long it will take to process and deliver an order is essential so that you know when to plan or contact customer service!
The seven days or more depending on when they receive the request. If this information isn’t readily available, try contacting customer service so that they’re able to help schedule an event in advance if needed! It takes only a few minutes of their time but could save lots of valuable time and headaches down the road.
Why is there a need to evaluate your print services provider?
– 7 questions that will help you decide if they are the right provider for you.
– Evaluate your print service providers to make sure they’re the best option!
Evaluating whether or not a company is a potential business partner can be difficult, especially when it comes to something as important and time-consuming as managing printed material. The 7 points listed below offer seven simple but crucial steps in determining if this is the right deal for you from the start (purchasing) to finish (delivery).
Conclusion
– 7 questions that will help you decide if they are the right provider for you.
– Evaluating whether or not a company is a potential business partner can be difficult, especially when it comes to something as important and time-consuming as managing printed material. The 7 points listed below offer seven simple but crucial steps in determining if this is the right deal for you from the start (purchasing) to finish (delivery).
The seven most critical factors of any managed print service provider evaluation include pricing structure, the total cost of ownership, customer service responsiveness, software capabilities, IT integration capability, equipment maintenance support offered by printer service and software updates, total print volume.
